Complaints

Health Insurance Complaints

Fenchurch Faris Ltd. – Dubai Branch considers complaints as opportunities for our company to develop
and enhance the services we offer to our clientele. We value clients’ feedbacks as these enable us to
assess areas where improvement in required.

For any complaints, suggestions, or any other concerns, please contact us on the below details:

 

Telephone : +971 4 554 7590
E-mail : complaints@fenfar.ae

 

Kindly refer to the below Complaint Procedure/Flow Chart:

Submit Complaint

    Upload Supporting Documents



    Business Hours

    Working Hours:
    Monday to Thursday: 8:00 AM to 5:00 PM
    Friday: 8:00 AM to 12:00 PM

    If you are still unhappy and dissatisfied with the response and handling of your complaint, you may raise
    your concern to the Dubai Health Authority (ipromes.eclaimlink.ae).

    For Dubai Health Insurance complaints, you can contact the Dubai Health Authority (DHA) using the online complaint form

    • Tel ( Toll free ) : 800342 ( 800 DHA )
    • Fax : +971 4 311 3113 
    • Email: regulation@dha.gov.ae 
    • Website: dha.gov.ae

    For all other UAE Insurance Policies, you can contact the Insurance Authority using the online complaint form

    • Tel No : +971 2 499 0111
    • Email: contactus@ia.gov.ae
    • Website: ia.gov.ae
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