Health Insurance Complaints

Complaints Procedure

We treat complaints as an opportunity to improve.

Fenchurch Faris Ltd., Dubai Branch states that it considers complaints as opportunities to develop and enhance the services offered to clients, and that client feedback helps identify areas where improvement is required.

Submit a complaint

Contact the Dubai branch

For complaints, suggestions, or any other concerns, the live complaints page directs users to contact the Dubai branch using the details below.

Telephone: +971 4 554 7590

Email: complaints@fenfar.com

Office: Al Shafar Investment Building, 1st Floor, Office 123, Sheikh Zayed Road, Dubai, U.A.E, P.O. Box 393166

Download Complaint Procedure Open Online Open Dubai Office Map

Submit a Complaint

Register your complaint online

Complete the form below and our Dubai team will respond within two business days.

Full Name *

Email Address *

Phone Number

Policy Number

Category of Complaint *

Complaint Details *

Supporting Documents Upload supporting documents...

PDF, DOC, DOCX, JPG or PNG, max 10MB per file and 20MB total

Complaint Received

Thank you. Your complaint has been registered. Our Dubai team will respond within two business days at the email address provided.

Business hours

Working hours

Use the Dubai branch contact details during working hours for complaints, suggestions, and service related concerns.

Monday to Thursday
8:00 AM to 5:00 PM

Friday
8:00 AM to 12:00 PM

Complaint categories

Typical complaint areas listed on the live complaints page include the following:

Escalation routes

If you remain dissatisfied

If you are unhappy with the response or handling of your complaint, the live complaints page directs Dubai health insurance complaints to the Dubai Health Authority. It also lists a route for all other UAE insurance policies.